We ran into an interesting challenge recently with a client that had a (wall-mounted TV) that would not connect to the SSIDs of the networks in the location. We brought up a signal analyzer and showed good signal for the SSIDs in use in the room(around 70db). Just to ensure it was not some weird signal issue, we brought the TV into another room in Line of Sight of an AP – same issue. The TV ( A Samsung) would…
The LLM space is large, and getting larger! The space is filled with different players, OpenAI, Anthropic, Google, X all running their own models and infrastructure. Everyone seems to have launched a new AI app all wrapped around these services. But what about my data? What if I need some LLM help on proprietary business information? Do I really feel comfortable sending my data to some other company? This is a valid concern, but luckily there are options! To get…
New RDP Security Prompts in Windows (April 2026 Update) This morning we were notified that shared printers were not working for a customer using a remote sever. This user had unfortunately failed to read a brand-new popup presented when trying to connect. After verifying that the printers were not shared via passthrough (when they were saved as such before). we relaunched and were presented with a NEW notification from windows when connecting to resources via RDP link! This RDP session…
Rescuing the Dusty PC Under the Desk: Virtualizing Legacy Systems with Disk2VHD If you’ve worked in IT support for small businesses long enough, you’ve seen it. You’re on site getting the lay of the land and someone casually mentions: “Oh by the way, that computer under Susan’s desk runs the accounting software… we can’t turn it off.” You look down and see a ten-year-old desktop tower, covered in dust, humming away in a corner. Maybe it’s running QuickBooks 2013 or…
Nanaimo Business IT Support can take us down a variety of paths. When a local Nanaimo and Parksville Business approached us for assistance with their cellular connectivity challenges, we were happy to assist! Our first approach was to try to get the users to use Wifi Calling while in the building. This was NOT the easiest method as each version of Android, plus different providers, has a different flow to set up Wifi Calling. The business has many employees coming…
A Nanimo Business recently needed Managed IT Support to “future-proof” their accounting system that had been running on an old PC sitting under a desk! We all know the scenario – if it ain’t broke, don’t fix it, right? Well, it broke. We managed to recover the device and get it booted. We decided it was time to migrate this machine to a VM and host it on their office Hyper-V server. The customer requested that we keep the same…
If you, like many other Nanaimo Businesses have been attempting to submit T619 forms for the 2025 tax year through the CRA but generated from Simply Accounting and encountered repeated rejections from the CRA due to missing fields or empty entries, you’re not alone. We recently provided technical support to assist a client facing exactly this scenario, and here’s how we resolved it using Notepad++ and the CRA’s XML validation tools. The Problem: CRA Rejections Due to Missing or Empty…
How We Helped a Client Recover from Accidental OneDrive Duplicates in Nanaimo A client recently reached out to us looking for Nanaimo Business IT Support after accidentally installing Microsoft OneDrive. This is surprisingly common — OneDrive can change default locations for Desktop, Documents, and Pictures. In this case, the client terminated OneDrive mid-copy, and through some confusion, copied back the files from the new location which left a large number of files partially duplicated. Fortunately, we were able to restore…
Like most devs, I often leave notes directly in the codebase I am working on. Forgetful humans need reminders! In the past, I would try to use a format that would stand out when I review the file later. I would speckle my code with entries like the following: I found myself using a lot of dashes or equal signs coupled with CAPITAL LETTERs to help draw the eye. VSCode with an extension has the ability to bring COLOR into…